SWK Technologies Managed Cloud Services Status Page
All Systems Operational

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Welcome to the SWK Technologies Managed Cloud Services - Data Center Status. Updates and Notifications are posted on a regular basis. Please subscribe for the latest information related to status and notifications.

SWK Technologies
Managed Cloud Services
Secure Cloud Hosting

SWK MCS Data Centers Operational
90 days ago
100.0 % uptime
Today
SWK MCS Data Center West ? Operational
90 days ago
100.0 % uptime
Today
SWK MCS Data Center East ? Operational
90 days ago
100.0 % uptime
Today
SWK MCS Data Center Southeast ? Operational
90 days ago
100.0 % uptime
Today
SWK Technologies Systems Operational
90 days ago
100.0 % uptime
Today
GoToConnect PSTN Routing Operational
GoToConnect PBX Service Operational
GoToConnect Admin Portal Operational
GoToConnect IP Transit Operational
GoToConnect Device Registrations Operational
GoToConnect Device Provisioning Operational
GoToMeeting, GoToWebinar, GoToTraining, & OpenVoice GoToWebinar Operational
Smartsheet Smartsheet Login Operational
Smartsheet Resource Management Operational
Duo Core Authentication Service Operational
Duo Push Delivery Operational
Duo Phone Call Delivery Operational
Duo SMS Message Delivery Operational
Duo Push Delivery Operational
SWK Acumatica Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 20, 2020
Resolved - This incident has been resolved.
Oct 20, 13:17 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 13:03 EDT
Identified - Title: Some users may be unable to opt in or out of call queues within the Microsoft Teams service

User Impact: Users may be unable to opt in or out of call queues within the Microsoft Teams service.

More info: Affected users will be unable to see the opt in or out options.

Current status: We’re reviewing details provided in some support cases to determine the next steps needed to resolve this issue.

Scope of impact: Your organization is affected by this event, and impacts any user trying to opt in or out of call queues with Microsoft Teams.
Oct 20, 09:30 EDT
Oct 19, 2020
Resolved - This incident has been resolved.
Oct 19, 16:21 EDT
Monitoring - Issue Identified.
Oct 19, 15:47 EDT
Investigating - If you use register.com for DNS registration, check your domains this morning. Using mxtoolbox.com to test addresses you ether get " DNS No Valid NameServers Responded " or for one domain "Loop detected! We were referred back to.... x.x.x.x". This is an on-going issue with no resolution from register.com as of yet. We are monitoring the situation but you may have issues with access to certain sites, hosting, and Office 365 services as a result of DNS issues. We will continue to monitor the situation and update our status page as we learn more.

MCS Team
Oct 19, 15:37 EDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020
Resolved - Parallels has located the issue and applied a fix. We have tested the fix and should not see the issue with the current version of the client.
Thank you again for your patience.

MCS Team
Oct 12, 14:58 EDT
Update - IDENTIFIED
If an alert is received regarding your Secure Cloud Services Parallels connection not being secure:

We have identified an issue with the latest version of the Parallels client and are currently awaiting a fix from our vendor. You will need to downgrade your Parallels client if you upgraded it to the 17.1.2868 version over the weekend.

You can remove the current version through control panel:
Type in "Add or Remove Programs" in the search bar on the bottom left of the taskbar.
Scroll until you find "Parallels Client", select it and click uninstall

Then install from the following link. The error is specific to the client build of 17.1.2868

https://download.parallels.com/ras/v17/17.1.1.21792/RASClient-x64-17.1.21792.msi

NOTE: If prompted to upgrade again, choose CANCEL.

Update: Issues with launching remote application connections persist on all client versions, access to desktop sessions are still functional and available for access.
Oct 12, 10:22 EDT
Update - If an alert is received regarding your Secure Cloud Services Parallels connection not being secure:

We have identified an issue with the latest version of the Parallels client and are currently awaiting a fix from our vendor. You will need to downgrade your Parallels client if you upgraded it to the 17.1.2868 version over the weekend. You can remove the current version through control panel and install from the following link. The error is specific to the client build of 17.1.2868

https://download.parallels.com/ras/v17/17.1.1.21792/RASClient-x64-17.1.21792.msi

Update: Issues with launching remote application connections persist on all client versions, access to desktop sessions are still functional and available for access.
Oct 11, 22:26 EDT
Update - We are continuing to work on a fix for this issue.
Oct 11, 22:25 EDT
Identified - If an alert is received regarding your Secure Cloud Services Parallels connection not being secure:

We have identified an issue with the latest version of the Parallels client and are currently awaiting a fix from our vendor. You will need to downgrade your Parallels client if you upgraded it to the 17.1.2868 version over the weekend. You can remove the current version through control panel and install from the following link. The error is specific to the client build of 17.1.2868

https://download.parallels.com/ras/v17/17.1.1.21792/RASClient-x64-17.1.21792.msi

Update: Issues with launching remote application connections persist on all client versions, access to desktop sessions are still functional and available for access.
Oct 11, 15:13 EDT
Oct 11, 2020
Oct 10, 2020
Completed - The scheduled maintenance has been completed.
Oct 10, 01:13 EDT
Scheduled - On October 23rd, 2020 7:00 PM Pacific Daylight Time, Our West Coast Data Center will enter a planned maintenance window. There is no anticipated client impact for this maintenance event, as we will isolate the network equipment that the maintenance is being performed on prior to maintenance window. Therefore, we do not expect any interruption of service and actual impact should not exceed the scheduled time frame. Should you have any questions, please reach out to your customer account managers support@goscs.com.
Sep 10, 05:20 EDT
Completed - The scheduled maintenance has been completed.
Oct 10, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 22:00 EDT
Scheduled - On October 9th, 2020 7:00 PM Pacific Daylight Time, Our West Coast Data Center will enter a planned maintenance window. There is no anticipated client impact for this maintenance event, as we will isolate the network equipment that the maintenance is being performed on prior to maintenance window. Therefore, we do not expect any interruption of service and actual impact should not exceed the scheduled time frame. Should you have any questions, please reach out to your customer account managers support@goscs.com.
Sep 10, 05:10 EDT
Oct 9, 2020
Oct 8, 2020
Resolved - This incident has been resolved.
Oct 8, 14:19 EDT
Monitoring - User impact: Users may be unable to access Microsoft 365 services.

More info: Users may see impact to the following Microsoft 365 services:

SharePoint Online/OneDrive for Business - Services are healthy
Microsoft Teams - Services are healthy
Microsoft Forms - Services are healthy
Microsoft Threat Protection - Services are healthy
Microsoft Intune - Services are recovering
Exchange Online - Services are recovering
Outlook.com - Services are recovering
Admin center - Services are recovering

Current status: We're observing continued improvement across the majority of Microsoft 365 services. The infrastructure responsible for admin center access requires additional action to restore service and we're conducting restarts on the affected infrastructure to mitigate impact.

Scope of impact: Any user who is attempting to access the impacted services could be impacted by this event.

Start time: Wednesday, October 7, 2020, at 6:10 PM UTC

Root cause: A change to network infrastructure caused impact within Microsoft 365 services.

https://status.office.com/
Oct 7, 17:22 EDT
Investigating - User Impact: Users may be unable to access Microsoft 365 services.

More info: Users may see impact to Microsoft Teams, Exchange Online, Outlook.com, and SharePoint Online/OneDrive for Business

https://status.office.com/
Oct 7, 15:39 EDT
Oct 7, 2020
Oct 6, 2020

No incidents reported.